This issue usually stems from a problem with your microphone. Here's a breakdown of potential causes and solutions:
Common Causes:
- Microphone is Disabled or Not Selected: Your device might be using a different microphone, or your current microphone might be disabled.
- Microphone is Muted: Check if your microphone is muted in your operating system or within the calling application.
- Microphone Hardware Malfunction: The microphone itself could be faulty.
- Driver Issues: Outdated or corrupted microphone drivers can cause problems.
- Background Noise Interference: Excessive background noise might be overwhelming the microphone signal.
Troubleshooting Steps:
- Check Microphone Settings:
- Go to your operating system's sound settings and ensure your microphone is selected as the default input device.
- Verify that the microphone is not muted.
- Test the Microphone:
- Use the microphone test feature within your operating system's sound settings to see if it's picking up audio.
- Restart Your Device: A simple restart can sometimes resolve temporary software glitches.
- Update Drivers: Check for and install the latest drivers for your microphone.
- Check for Physical Damage: Inspect your microphone for any visible damage or debris.
- Try a Different Microphone: If possible, use a different microphone to see if the issue persists.
- Reduce Background Noise: Move to a quieter environment or use noise-canceling headphones.
By following these steps, you can identify and resolve the issue of hearing someone but not being heard during a call.
