A Likert scale typically has five responses, but it can have more or fewer depending on the specific needs of the researcher.
Understanding Likert Scales
Likert scales are widely used in surveys and questionnaires to measure attitudes, opinions, and beliefs. They present a statement or question, followed by a range of responses that represent different levels of agreement or disagreement.
Common Likert Scale Formats
- 5-point scale: This is the most common format, with responses ranging from "Strongly Disagree" to "Strongly Agree."
- 7-point scale: This provides a more nuanced range of responses, often including "Neutral" or "Neither Agree nor Disagree."
- 4-point scale: This format omits the neutral option, forcing respondents to lean towards either agreement or disagreement.
- 3-point scale: This is a simpler format, offering only "Agree," "Disagree," and "Neutral" options.
Flexibility of Likert Scales
The number of responses on a Likert scale is flexible and can be adjusted based on the specific research goals.
- More responses offer greater nuance and sensitivity.
- Fewer responses simplify the scale and make it easier for respondents to understand.
Example:
Here's an example of a 5-point Likert scale question:
"I am satisfied with the customer service I receive at this store."
- Strongly Disagree
- Disagree
- Neither Agree nor Disagree
- Agree
- Strongly Agree
