You can reactivate a customer in QuickBooks Online by following these steps:
- Go to the Customers tab.
- Find the customer you want to reactivate.
- Click the Actions button (three dots) next to the customer's name.
- Select "Reactivate" from the menu.
This will restore the customer's profile and make them active again in your QuickBooks Online account. They will then be able to place new orders and invoices can be generated for them.
Important Note: If the customer was previously marked as inactive due to non-payment, you may need to resolve any outstanding balances before reactivating them.
Example: If you have a customer named "Acme Corporation" that you want to reactivate, you would follow the steps above. After selecting "Reactivate," Acme Corporation will be listed as an active customer in your QuickBooks Online account.
Practical Insights:
- Reactivating customers can help you recover lost revenue.
- It's important to keep track of your inactive customers so you can reach out to them and encourage them to return.
- You can use QuickBooks Online's reporting features to identify inactive customers.
Solutions:
- Use QuickBooks Online's "Inactive Customers" report to identify customers who haven't placed an order in a certain period of time.
- Send out email campaigns or other marketing materials to inactive customers to remind them of your business and encourage them to return.
- Offer special promotions or discounts to inactive customers to incentivize them to make a purchase.
