You can't directly enable password recovery in Office 365. Instead, you need to ensure that users have access to the self-service password reset feature. This allows users to reset their passwords themselves, without needing administrator intervention.
Here's how you can enable self-service password reset:
1. Enable the Feature in Azure AD
- Navigate to the Azure Active Directory portal.
- Select Users and then Password reset.
- Under Self-service password reset, select Enable.
- Choose the Password reset methods you want to allow users to use, such as email, phone, or security questions.
2. Configure User Settings
- Ensure that users have access to the required password reset methods (email, phone, etc.).
- For users who don't have access to these methods, you can manually reset their passwords.
3. Encourage Users to Set Up Password Reset Options
- Communicate with users about the benefits of setting up password reset options.
- Provide clear instructions on how to set up password reset options.
4. Monitor and Review
- Regularly monitor the password reset activity to ensure that the process is working smoothly.
- Review the password reset settings periodically to ensure that they are still appropriate.
By following these steps, you can empower your users to reset their passwords without requiring administrator assistance.
