Behavior control is a management approach that focuses on directly influencing employee actions to achieve organizational goals. This strategy involves setting clear expectations, providing specific guidelines, and monitoring employee behavior to ensure adherence.
How Does Behavior Control Work?
Behavior control relies on a system of rules, procedures, and monitoring mechanisms to guide employee actions. Key elements include:
- Clear Performance Standards: Organizations establish specific, measurable, achievable, relevant, and time-bound (SMART) goals to define desired employee performance.
- Detailed Policies and Procedures: Formal guidelines and instructions outline the expected steps and processes for completing tasks.
- Regular Performance Reviews and Feedback: Managers regularly assess employee performance against established standards, providing constructive feedback and identifying areas for improvement.
- Rewards and Disciplinary Actions: Organizations use incentives, such as bonuses or promotions, to encourage desired behaviors and disciplinary measures to address noncompliance.
Benefits of Behavior Control
- Increased Consistency and Predictability: Standardized procedures and clear expectations ensure employees perform tasks consistently, reducing variability and improving predictability.
- Enhanced Efficiency and Productivity: Clearly defined guidelines and performance monitoring can lead to more efficient operations and increased productivity.
- Improved Compliance and Accountability: Formal policies and regular performance reviews promote adherence to rules and regulations, fostering a culture of accountability.
Examples of Behavior Control in Management
- Setting dress codes: Organizations might implement dress codes to create a professional image and ensure employee attire aligns with company standards.
- Monitoring employee attendance: Tracking employee attendance through time and attendance systems helps ensure punctuality and accountability.
- Implementing performance tracking dashboards: Organizations use dashboards to monitor key performance indicators (KPIs) and provide real-time feedback on progress toward goals.
Practical Insights
- Balance Control with Empowerment: While behavior control provides structure and guidance, it's crucial to balance it with employee empowerment to foster creativity and initiative.
- Focus on Positive Reinforcement: Emphasize rewards and recognition for desired behaviors to create a positive work environment and motivate employees.
- Regularly Review and Adjust: Organizations should regularly review and update their behavior control systems to ensure they remain relevant and effective.
