Operational control in a management information system (MIS) refers to the process of monitoring and managing day-to-day operations to ensure they align with established goals and objectives. It involves using real-time data and analytics to identify deviations from planned performance and take corrective actions.
How Operational Control Works in an MIS:
- Data Collection: The MIS gathers data from various sources, including sales transactions, production records, and customer interactions.
- Data Analysis: This data is analyzed to identify trends, patterns, and potential problems.
- Performance Monitoring: Key performance indicators (KPIs) are tracked to assess the effectiveness of operations.
- Exception Reporting: The MIS alerts managers when deviations from expected performance occur, allowing for prompt intervention.
- Decision Support: The system provides information and insights to support timely and informed decisions regarding operational adjustments.
Examples of Operational Control in MIS:
- Inventory Management: Tracking inventory levels and automatically generating purchase orders when stock falls below a predetermined threshold.
- Production Scheduling: Optimizing production schedules based on real-time demand and resource availability.
- Customer Service: Monitoring call center performance and identifying areas for improvement in customer satisfaction.
Benefits of Operational Control in MIS:
- Improved Efficiency: Optimizing resource allocation and streamlining processes.
- Enhanced Productivity: Identifying bottlenecks and eliminating unnecessary tasks.
- Reduced Costs: Minimizing waste and controlling expenses.
- Improved Quality: Ensuring adherence to standards and reducing errors.
- Increased Responsiveness: Reacting quickly to changes in the market or customer needs.
By implementing effective operational control mechanisms within an MIS, organizations can gain valuable insights into their day-to-day operations, allowing for proactive adjustments and ultimately leading to improved performance.
