HOH stands for Head of Household in the hospitality industry. This term is commonly used in hotels and resorts to identify the primary guest responsible for the booking and payment of the accommodation.
Here's how HOH is relevant in hospitality:
- Booking and Registration: When a guest books a room, they are usually asked to provide details about the HOH. This information is crucial for registering the guest and ensuring a smooth check-in process.
- Billing and Payment: The HOH is typically responsible for settling the bill for the room and any additional charges incurred during their stay. This can include room service, spa treatments, or other amenities.
- Communication and Service: Hotel staff often communicate with the HOH regarding requests, inquiries, or any issues that may arise during the stay.
The HOH designation is particularly important for group bookings or families traveling together. It helps hotels manage billing and communication effectively.
