A metric is a quantifiable measure used to track and assess performance, progress, or a specific aspect of a system or process.
Here are some examples of metrics:
- Website Traffic: The number of visitors to a website, measured in unique visitors, page views, and sessions.
- Conversion Rate: The percentage of website visitors who complete a desired action, such as making a purchase or signing up for a newsletter.
- Customer Satisfaction: The level of happiness and contentment customers have with a product or service, often measured through surveys or feedback.
- Employee Retention: The percentage of employees who remain with a company over a specific period.
- Project Completion Rate: The percentage of projects completed on time and within budget.
Metrics are essential for understanding performance, identifying areas for improvement, and making informed decisions. They provide objective data that can be used to track progress, measure success, and drive continuous improvement.
